Members - Please Login to Contact Us
We would be happy to help! To allow us to better assist you, please use our secure messaging service which is accessible through online banking or our mobile app. You'll be able to get a quicker response and eliminate extra steps to verify your information.
You may also reach our Contact Center at (313) 965-8640.
Contact Center Hours:
M: 9:00am – 5:00pm
T: 9:00am – 5:00pm
W: 10:00am – 5:00pm
Th: 9:00am – 5:00pm
F: 9:00am – 5:00pm
S: 9:00am – 12:00pm
Non-Member Contact Form
If you do not currently have an account with us, please use the form below to send your inquiry. Information sent by email is at risk of loss of confidentiality if the information is transmitted over the Internet. We do not recommend sending confidential information such as account numbers or social security numbers.
Report a Lost or Stolen Card
Please call the number listed on the back of your card for assistance immediately.
To report a VISA credit card lost or stolen, please call (800) 237-6211.
To report a MasterCard debit card lost or stolen, call (800) 754-4128.
P.O. Box 32584
Detroit, MI 48232-0584