⚠️ SECURITY TIP: One Detroit Credit Union staff will never ask for your personal information or online banking login over the phone or via email.

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Privacy Statements/Policies

Privacy & Security

One Detroit Credit Union (ONE DETROIT CU) is committed to protecting your privacy. We recognize the importance of protecting the personal information of our members and our obligation to keep the information secure and confidential.

When you access our website and services offered through our website, we and our business partners who help us deliver these services to you will have access to your personal information. As a general rule, ONE DETROIT CU does not disclose to third parties private information you submit that personally identifies you. However, there are several exceptions to this general rule, which include, but are not limited to the following:

When it is necessary for completing transactions.

  • In order to verify the existence and condition of your account for a party, such as a credit bureau or merchant.
  • In order to comply with a government agency or court order.
  • If you give us written permission.

Information sent by email is at risk of loss of confidentiality if the information is transmitted over the Internet. We do not recommend sending confidential information such as account numbers or social security numbers.

Print Account Agreement & Privacy Policy Disclosure

Disclosure of Information to Third Parties

In an effort to provide products and services and to comply with state and federal laws and regulations the Credit Union does share nonpublic personal information with third parties. Such information sharing is done in compliance with applicable laws and regulations, including providing required notices to members that such information sharing takes place. One Detroit Credit Union does not use "cookies". ( A cookie is a file placed on your hard drive by a Web site that allows it to monitor your visit, usually without your knowledge.) You can set your browser to warn you when placement of a cookie is requested and decide whether or not to accept it.

Protecting Children's Privacy Online

The Children's Online Privacy Protection Act (COPPA) was passed by Congress in October 1998, with a requirement that the Federal Trade Commission (FTC) issue and enforce rules concerning children's online privacy. The primary goal of the Act and the Rule is to place parents in control over what information is collected from their children online. The Rule was designed to be strong, yet flexible, to protect children while recognizing the dynamic nature of the Internet.

What These Privacy Rules Mean to YOU:

One Detroit Credit Union is committed to protecting the privacy of children (and everyone) who visits the site. You probably noticed that we don't ask you for your name, we don't ask you for your e-mail address, and we don't have a chat room where other people can ask you for personal information.

Why don't we care about all of your personal information? Because we want you to be a safe cyber-surfer…and we want you to have fun and learn while you're at our site or in our branch. That's all…just have some fun and learn a few things!

Please feel free to contact us at Service@OneDetroitCU.org if you should have any questions.

Privacy Policy and Data Protection Statement for Online Banking

This privacy statement has been created by Corelation in order to demonstrate our firm commitment to Privacy and Data Protection. In accordance with Web Privacy and Data Protection Policy, the following discloses our information gathering and dissemination practices for this Web site:

Use: This site collects the personal information that you provide us while using this site. If you have voluntarily provided information, you consented to the collection and use of your personally identifiable information as described in this Privacy Statement. The personal information collected at this site is collected on behalf of One Detroit Credit Union with which you have an account. We may provide this information directly to, or use this information at the direction of, One Detroit Credit Union and they would direct the use of this information in accordance with their practices.

This site uses "Session Cookie" technology, which does not permanently store any information on your computer and is not used to gather additional information about the users of this site. When users close their Web browser, "Session Cookie" information is deleted.

We may use user IP addresses to help diagnose problems with our server and administer our Web site, to analyze trends, to track user movement and use, and to gather broad demographic information. Such data is not linked to any personally identifiable information.

Retention: Personal and financial information that you provide while using this site will be retained at least as long as you remain enrolled in the service. If applicable, financial transaction information will be retained for up to seven years, based on regulatory requirements.

Corrections/Updates: Users may change or modify information previously provided to this site by accessing their personal profile online and submitting changes.

Security: This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Access to such information is limited to those individuals required to fulfill the applicable user request. Security procedures that are in place include password protection and, as appropriate, alphanumeric passwords, physical protection or encryption. If you provide financial information such as bank account or credit card information, this information is encrypted and cannot be viewed by One Detroit Credit Union.

Notification of Change: Changes to this Web Privacy and Data Protection Statement for this site, that impact the practices described on this Web site, will be prominently posted.

Image Collection and Usage

Our banking app may collect and utilize user images for various purposes aimed at enhancing user experience and providing specific functionalities. Users maintain control over the camera usage and access within the app. Camera access is explicitly requested when the app requires image capture for any functionality. Users can enable or disable camera access at any time through the app's settings. Disabling camera access will prevent the app from using the camera for any functionality requiring image capture. We are committed to protecting the privacy and security of our users' information. Any images collected are used solely for the intended purposes outlined above and are not shared with any unauthorized parties. By using our app, you consent to the collection and usage of images as described in this privacy policy. 

Security Statement

The One Detroit Credit Union is constantly concerned about our member’s critical information and privacy. With this in mind, we have the following security services installed on our Internet server:

  • Each server is behind a Firewall. This UNIX based hardware product blocks critical ports and IP addresses on servers from external attack and access.
  • Each server runs proprietary software that constantly monitors the servers for unauthorized use and attempts to "hack" into information. Administrators are contact when forced attacks are committed, and countermeasures can be applied to stop these instances.
  • All administrative activity requires user login and authentication. All administrative updates are logged into files that can be reviewed later.
  • All servers come with a network solutions SSL Digital Certificate for digitally encrypted communications between the Web server and your member. Information passed in applications cannot be decrypted by third parties attempting to "pick" information being passed across the Internet backbone.
  • All servers run the latest version of Apache Web Server, considered the strongest and most secure Web server software on the market.