SECURITY TIP: One Detroit Credit Union staff will never ask for your personal information or online banking login over the phone or via email. Please call the credit union directly if you are ever in doubt. 

Mobile Banking FAQs

Mobile Banking is the simplest way to manage all your 1DCU accounts and loans 24/7 from anywhere. To get started, download the app in your favorite app store. 

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Jump to:

How to Enroll 

Step 1: Enter your details

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Step 2: Create a username and password

Be sure to read and acknowledge the terms & conditions before you hit submit. 

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Multi-Factor Authentication

Multi-factor authentication verifies your identity by sending an SMS text message to your mobile phone or an email to your address on file with a six-digit code.

Step 1: Login to your account

Enter your username and password as you normally would. A Security Check will pop up on your screen asking to verify your identity.

Step 2: Select email or phone

Choose whether you want to receive your temporary code by email or phone.

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Step 3: Enter the code

Check your email or text messages to locate the six-digit code. Open the message and copy the six-digit code into your login screen.

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You will not need to use Multi-Factor Authentication every time you login with the same device. This step will only be required when logging into a new device, or after clearing your cookies or data history on a browser. 


How can I update my address or contact information?

Step 1: Navigate to your profile

Click "More" on the main menu, then selecting "Profile."

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Step 2: Scroll down

Scroll down to find your contact information, and update any fields you like. You may also change your password or update your e-statements preferences from this page. 

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How can I block one of my debit or credit cards?

Blocking a card will prevent the card from being accepted as payment for in person transactions as well as any online or mobile transactions using your card number.

Step 1: Navigate to "Cards" menu

All your 1DCU debit and credit cards will appear as tiles on this page.

Step 2: Click "Block this Card" button

You can find this under the card name. 

Step 3: Click "Okay"

Your card is now blocked. You may unblock your card simply by clicking the "Unblock" button. 

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For VISA customer service or to report a card lost or stolen, call (800) 237-6211.

To report a MasterCard debit card lost or stolen, call (800) 754-4128.


Member to Member Transfers

Step 1: Navigate to "Transfer" menu

Step 2: Toggle to "Member Recipients"

Step 3: Enter their name and account details

You will now be able to transfer funds from your accounts to this member.  

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Request Skip-A-Pay

Step 1: Navigate to "Skip-A-Pay"

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Step 2: Enter your name and loan you wish to skip

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Step 3: Answer a few basic questions about your loan

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Step 4: Enter your information and click "Submit"

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