Pandemic Readiness & Response at 1DCU
We are closely monitoring the latest news about COVID-19, the disease caused by the novel coronavirus. We want you to know we're doing everything we can to make sure our branches are open and our Contact Center is staffed. As it always has been, the health and safety of our members, our staff, and our community are our priority. You can count on us, especially if you need our help.
During this time of uncertainty, you can rest assured that your accounts are safe with 1DCU and all funds are federally insured up to $250,000 by the National Credit Union Association (NCUA).
Michigan Mask Requirement
Effective October 29 2020, in cooperation with the Michigan Health Department's order, all members, visitors and staff must wear a face covering over their nose and mouth while inside the credit union.
The Health Department's order requires "a person responsible for a business, store, office, government office, school, organized event, or other operation, or an agent of such person, must prohibit gatherings of any kind unless the person requires individuals in such gatherings (including employees) to wear a face mask, and denies entry or service to all persons refusing to wear face masks while gathered."
Thank you for helping us remain in compliance with this state requirement so we may continue to serve you.
Help Us Slow the Spread
We strongly encourage you to take advantage of our online and mobile banking services, where you may access your 1DCU accounts 24/7 from your home computer or mobile device.
Download Our Mobile App
In an effort to prevent the spread of germs and protect vulnerable people in our community, please consider using the following banking alternatives.
|Deposit a Check||
Mobile Check Deposit. Remotely deposit checks with just a snap and a tap in our mobile app.
Online Bill Pay. Make one-time or setup recurring payments via our mobile app.
|Apply for a Loan|
E-signings are available for some loans. Please call our Contact Center at (313) 965-8640 for details, or visit a branch.
|Make a Loan Payment||
Online Payments. Make a one-time payment on any loans you have with 1DCU or setup recurring payments online.
|Check your Balance||
Online Banking or Mobile App. View your pending deposits and withdrawals as they happen.
Tel-A-Phone Teller. Get 24-hour access to your account from any touch-tone telephone.
|New Account Openings||
Don't have access to a computer or internet? Call our Contact Center at (313) 965-8640. We would be happy to assist you over the phone.
Branch Lobby Hours
All three of our branch locations are open. Effective Monday, August 17, 2020, an appointment is no longer required for loans or new account openings. Please keep in mind we may ask you to wait outside in your vehicle or return at a later time if we are at maximum capacity inside the branch.
Please review our social distancing guidelines to help your visit go smoothly:
We will continue to update our website and social media platforms with the most up-to-date information related to the Credit Union’s actions, including any changes to service availability and hours.
We're Here for You
If you've been affected by COVID-19 and need help with your account, please call us at (313) 965-8640 to learn how we might help. We can offer deferred payments on existing loans and new small-dollar loans to offset any financial hardship you may encounter. Learn more about Financial Hardship Loans here.
Remember, if we reach out to you our staff will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information. Please see the Federal Trade Commission's advice for consumers to protect yourself from scams.
For the latest information about the coronavirus, we recommend reviewing the CDC's resource center.